Frequently asked questions

We currently accept delivery addresses within Canada. Enter your full address at checkout so your delivery details can be included with your order.

Canada Post Xpresspost is currently $30 per order. Your order summary shows the shipping charge before you place the order.

Choose e-transfer at checkout and place your order. Your order starts as Awaiting payment. Follow the payment instructions provided with your confirmation. If recipient details are not included yet, we will send them separately; please wait before sending a transfer.

Your order has been recorded, but payment has not yet been confirmed. Sending a transfer does not automatically mark the order as paid. We verify payment before preparing the order for shipment.

Email [email protected] with your order number and the change you need as soon as possible. We will check whether the change can still be made. Please wait for confirmation before sending a different payment amount.

Use the catalogue search or choose a category. Open a product card to view its description, pack size, specifications and any available options.

The quantity selector counts the units listed on that product page. For example, if the listing is for a box of 100, quantity 2 means two boxes. Check the pack size before adding an item to your bag.

Check the exact product specifications and the equipment manufacturer’s instructions. A similar appearance or product name does not establish compatibility. If a specification is missing, contact us before ordering.

Tracking is provided once shipment details have been added to your order. If you need an update, email us with your order number. Delivery timing depends on the destination and carrier service.

Email [email protected]. Include your order number if you have one, the product name and a brief description of your question. Do not send banking passwords or sensitive medical information.